Privacy Policy

Last updated: October 2026

Who we are

Black Raccoon (company number 17009842), 37 Aire View, Silsden, BD20 0AW, is the controller of personal data collected through this website. Contact: [email protected], 07950 522953.

What we collect

When you use our enquiry form we collect your name, work email, business or brand, phone number (optional), the support you are interested in and any message you send. Our website may also collect technical data such as IP address and browser type through cookies (see our Cookie Policy).

How we use it

To respond to your enquiry and arrange a conversation; to manage our relationship with you; and, only if you opt in, to send occasional Black Raccoon updates. You can unsubscribe at any time.

Lawful basis

Legitimate interests for responding to business enquiries; consent for marketing updates.

Sharing

We use trusted service providers to run our website and CRM. We do not sell your data.

How long we keep it

We keep enquiry data for as long as needed to respond and manage any resulting relationship, then delete or anonymise it.

Your rights

Under UK GDPR you can request access to, correction or deletion of your data, object to processing or withdraw consent. Contact [email protected]. You can also complain to the Information Commissioner's Office (ico.org.uk).